Logistics operations
Cargo Login
Challenge: Documentation kept piling up when the US team went offline overnight. Shipments, admin work, and execution all paused until the next shift picked it back up, so the team started every morning already behind.
Approach: Built a blended, cross-timezone coverage model instead of just adding headcount: a Philippines-based specialist owns documentation continuity through the US overnight window, paired with a Canada-based operator focused on trucking-side workflows and handoffs between the two.
Team2-person cross-timezone pod: 1 Philippines-based documentation specialist, 1 Canada-based operations lead.
TimelineLive in around 30 days, TrivianEdge's typical deployment time.
Result: Overnight backlog stopped compounding into the next day, handoffs between shifts became a defined process instead of an ad hoc scramble, and daily operations became predictable enough that the team stopped starting each morning already behind.